Workforce Talent and Business Process Improvement and Transformation Solutions

Business Process Management (BPM)

The Continuous Improvement office looks at “mission critical” organizational change and transformation to implement across departments and agencies. This holistic process is for everyone - from senior executives to front line workers offering Lean Kaizen Event. The Kaizen training experience is structured set of principles and methods to manage workplace services, project execution and heighten engagement to focus on reducing unnecessary redundancy and waste. This experience addresses enterprise value by Plan - Do - Act - Check.

  • (Day 1) Setting expectations - using a clear purpose and set of priorities, cadence and coordination in improve delivery and agreeing to the terms of respect in communication and drive results; providing focus on the customer current and future demands. Define a clear “Charter” of goals, objectives, financial constraints, project timeline and allocation of resources and performance management through intentionally creating a “safe space” for all stakeholders.

  • (Day 2) Understand the Current Situation - Analyse current state, brainstorm charitable ideas and values, complete and cause and effect (Root Cause Analysis) or FMEA (Failure Mode Effect Analysis) workout, set priorities for all stakeholders, complete a value stream diagram of the current to potential future state design of a structured problem solving system, achieve improvement through a measured set of steps to set in place a mistake proof culture. Set objectives.

  • (Day 3) Use compelling ability to execute and completeness of vision by developing a future state design, complete a mid-week summary review. sols to transform your organization's effectiveness and go beyond standard quality measurements? Begin and implement improvement(s), apply DOE (Define of Experiment) and simulate new process. Train participants though “real-time” experiments and forecast analysis. Provide summary and set objectives for day 3.

  • (Day 4) Continue to implement the new value stream mapping exercises. Try out simulation of new process. Train participants and tweak design as needed, create and implement standard work, measure future state, calculate actual benefits, day 4 summary and set objectives for day 4 summary

  • (Day 5) Finalize the future state, complete training on standard work, final presentation and measure to track, tweak and sustain change.

  • Advanced Lean Kaizen activities to provide continuous improvement. Realize the transformation processes are an emerging demand in the age of AI and technology applications. Application of lean process improvement is the foundation to help the workflow and workforce prepare, design and develop a sustainable future. Specifically, this is evident in developing your people and reforming standard work, performance management processes and sustain change. Apply Takt - time capacity management and cycle of workload to Paka - yoke - reduce time waste to promote culture of continuous change.

The Results in a Nutshell Outcomes:

Develop and execute the recruitment process and stave off the loss of key talent due to marketplace challenges.
Reduce hiring mistakes by 48% by implementing process controls (Lean methods and operations).
Launch a viable succession planning that works for job fit and accuracy of the next generation of leaders. 
Reorganize and redesign corporate functions and departments to save in overhead and improve time to deliver to the customer.
Communication analysis and change control methods that align with your culture and overall output to improve customer satisfaction.
Identify and develop “fast track” methods for improving recruitment and talent management by over 50%.
Implementing a sound Career Development and Rising Stars program that adds value to the succession planning process.

Improving Process and Uniqueness to Collaborate with EWC:

EWC’s advanced Lean Kata Coaching incorporates an amalgam of advanced applications to support the Kaizen process. We are uniquely qualified as we integrate Gartner’s Magic Quadrant for Managed Workplace staff overhead services and ITIL technology customer care and help desk support.

Some project support examples are:

  • Reduce waste by 85% in supply chain management with central standardize tracking, stocking, par levels and controls for merchandise, clinical and non-clinical supplies. Save 15% on performance management.

  • Improve help desk ticket and reduced response engineers time by 87% for patients and staff

  • Eliminate waste in the sales and marketing pursuit and RFP life cycle (Enterprise Strategies).

  • Reorganization (Conduct Business Demand Survey, Balanced Scorecard, and ITIL Methods) to improve efficiency by more than 35%.
    Align department with Earned Value (EV) in technology and marketing departments to the enterprise to grow gross margins 25% and sales growth as much as 85%.

  • Facilitate focus group discussions - learn new data collection for satisfaction and engagement pulse surveys. Improve the collection of reliable feedback data to focus on the Voice Of the Customer (VOC).