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ITIL (Technology)


EWC and EWC Healthcare is versed in ITIL® methods to integrate change when our touch points require the understanding of service excellence applied to technology and process improvements within Healthcare, Technology and Engineering space. ITIL® is the abbreviation for the guideline IT Infrastructure Library. The main focus of the development was on mutual best practices for all British government data centers to ensure comparable services. Today ITIL is the worldwide de-facto-standard for service management and contains broad and publicly available professional documentation on how to plan, deliver and support IT service features. The core principles are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement